Exchange and return policy

Welcome to Karseell online store! We are committed to providing high quality products and excellent customer service to our customers in the Kingdom of Saudi Arabia. We want to ensure that you are completely satisfied with your purchase from our store.

This exchange and return policy aims to provide you with an easy and convenient purchasing experience.


Exchange policy:

  • Exchange period: 3 days from the date of delivery.
  • Replacement terms:
  1. Products must be in their original, unopened and undamaged packaging.
  2. Products must be unused and undamaged.
  3. Products must have a purchase receipt or other proof of purchase.
  • Replacement process:
  1. Contact customer service via email [[email protected]] or the phone number shown on the invoice at the bottom of the website to submit a request to exchange the product/s.
  2. Our customer service team will provide you with instructions on how to return the product.
  3. Once Karseell receives the returned item, it will be inspected and processed.
  4. If the product meets all conditions for exchange, Karseell will send you the replacement product.
  5. The customer will bear the cost of returning the product to Karseell if it is shipped before submitting the exchange request.


Return Policy:

  • Return period: 3 days from the date of delivery.
  • Return Terms:
  1. Products must be in their original, unopened and undamaged packaging.
  2. Products must be unused and undamaged.
  3. Products must have a purchase receipt or other proof of purchase.
  • Return process:
  1. Contact customer service via email [[email protected]] or the phone number shown on the invoice at the bottom of the website to submit a request to return the product/s.
  2. Our customer service team will provide you with instructions on how to return the product.
  3. Once Karseell receives the returned item, it will be inspected and processed.
  4. If the product meets all return conditions, you will be refunded to the same payment method that was used for the purchase.
  5. The customer bears the cost of returning the product to Karseell if it is shipped before submitting the return request.


Exceptions:

  • Karseell reserves the right to refuse any exchange or return request if the product does not meet the conditions for exchange or return.


Additional Tips:

  • Be sure to keep your receipt or other proof of purchase.
  • Contact customer service if you have any questions about the exchange and return policy.


Compliance with laws:

Karseell's exchange and return policy adheres to all applicable laws and regulations in the Kingdom of Saudi Arabia.